A message to all customers from the company President, David Dickerson
We are in unprecedented times here in our great nation, state, and city. Dickerson has been serving our community for over 30 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is a high priority at Dickerson every day.
Dickerson provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your AC is broken, we will be there to fix it.
I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified.
If you need service, please call our main line at (770) 445-2700.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, or showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service call precautions
We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.
In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves and disinfecting work areas in the home and in our trucks after each call.
You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so. Please be aware we will wipe down surfaces we have come into contact with during this time.
System maintenance is still very important and does not need to be put off for too long or ignored all together.