A message to all customers from the company President, David Dickerson
We are in unprecedented times here in our great nation, state, and city. Dickerson has been serving our community for over 30 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is a high priority at Dickerson every day.
Dickerson provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your AC is broken, we will be there to fix it.
I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified.
If you need service, please call our main line at (770) 445-2700.
We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, or showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service call precautions
We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.
In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves and disinfecting work areas in the home and in our trucks after each call.
You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so. Please be aware we will wipe down surfaces we have come into contact with during this time.
System maintenance is still very important and does not need to be put off for too long or ignored all together.
Who is working on your heating & air conditioning system?
These articles show the risks of hiring unlicensed contractors to do your HVAC work. You can save a little money up front but if something goes wrong will you be able to find the person responsible? Will they be able to perform warranty work? What happens if they get injured on your property and do not have valid insurance?
Benefits of HVAC maintenance include:
Your equipment experiences wear as soon as it is first used. Over time, moving parts can break. Belts can crack. Bearings may need supplemental lubrication. Our technicians check these issues to make sure that your system is functioning appropriately. Dealing with frail parts before seasonal use can save you the frustration and expense of a mid-summer or mid-winter malfunction.
Some issues can cause serious problems for your compressor. Both low refrigerant levels and dirty coils can lead to the freezing of your coils. If this issue isn’t dealt with in a timely way, permanent damage can occur. Additionally, each of these issues can lead to higher bills and poor cooling during the summer months. Maintenance can save a lot of money while ensuring a comfortable home environment during the summer.
Improving your Indoor Air Quality:
Dirty coils and ducts can cause serious air quality problems in your home. We offer high quality filtration systems and full home duct cleaning & dryer vent cleanings!
Energy Usage Concerns
Your tune-up provides the perfect time to ask a heating and cooling professional about your high energy bills. While maintenance service can improve your home’s performance, there are additional issues that can play a role in high bills and poor comfort levels. Our technicians may bring some issues to your attention based on their observations.
We will be closed on Thursday (11-22-18) and Friday (11-23-18) for our employees to spend time with family for the holiday. We will have a technician on call for emergency service. Happy Thanksgiving!!!!
These look delicious!
Most people never think about their heating system until it breaks down. That’s because most gas furnaces are very reliable and they’re “out of sight, out of mind.”
The problem is, despite its reliability, a catastrophic failure of your furnace could occur at any time, and that failure could result in a gas leak, fire or carbon monoxide poisoning. The only way to prevent that type of disaster is with regular inspections of your heating system. A proper inspection and tune-up is a must—every year. That’s what every furnace manufacturer recommends. And that’s why we’d like to schedule your 2018 tune-up before the cold weather gets the best of your heating system.
When you have your tune-up and safety inspection performed, you’ll not only be protecting yourself from potential hazards, you’ll also be increasing the efficiency of your system, improving your air quality and preventing untimely breakdowns that, at the very least, will leave you uncomfortable, and most likely will occur at the worst possible time.
Our Tune-up and Safety Inspection is very thorough. We’ll do everything necessary to make sure your system is in tip-top shape; we’ll check, clean and test anything that could lead to a future problem (at least 25 items).